Responsibilities
▪ Lead a result-oriented team and is responsible for managing the Branch Profitability, ensuring high quality service and Customer Relationship Management, Operation and risk.
▪ Own all branch-banking objectives and overall branch supervision, Ensure achievement of overall Branch Targets by generating business and cross sales
▪ Key Customer Relationship Management & supervision of all High Net Worth customer programs
▪ Ensure all components of the branch sales model function as per design
▪ Complaints Handling
▪ Review Branch Operations reports, Managing teller operations and vault
▪ Branch Merchandising & co-ordination with Marketing at product level
▪ Review vault register and Key Registers, Review Suspense & Dummy accounts
▪ Ensure compliance with Banking rules, Regulations & Procedures
▪ Periodic review of progress vs. objectives
▪ Ensure clarity of Business objectives among staff,
▪ Adherence of sales process & Operational Checklist.